Frequently asked questions.
Does Customer Alerts work with multiple Manager.io businesses?
Yes. One Customer Portal account can manage multiple businesses. Each business keeps separate rules, subscriptions, allowances, purchased credits and delivery history.
Which notification events are currently supported?
Sales Invoice Created, Receipt Created, Payment Created, Credit Note Created, Journal Entry Created, and scheduled Customer Balance Reminder.
Can old Manager transactions send alerts when I first connect?
The setup process prepares historical protection for supported transaction detectors so existing records are not treated as newly created transactions.
Does every customer automatically receive messages?
No. The business must enable the relevant notification rule, and the individual customer's Email Alerts and/or SMS Alerts preference must also be enabled.
Where does the Email address come from?
The customer's normal Manager.io Email address is used for Email delivery.
Which countries are supported?
Email alerts are designed for businesses worldwide. The currently included SMS allowance and SMS top-up product are for Nigerian tenants and Nigeria SMS destinations.
How quickly are messages delivered?
The application processes eligible notifications automatically. Final Email/SMS delivery time also depends on the external provider and recipient network. SMS accepted outside a provider's delivery window may be scheduled for later delivery.
Do purchased top-up credits expire at the end of the annual term?
Purchased Email and Nigeria SMS top-up credits carry forward. Included annual allowances reset with the applicable subscription term.
Can I use a second Manager Access Token for the same business?
Reconnection is supported. The service is designed to reuse the existing tenant for the same Manager business rather than creating a duplicate tenant merely because an Access Token changes.
What happens if I forget my portal password?
Use the Forgot Password option on the Customer Portal login page. Password-reset messages are sent to the Email address associated with the portal account.