Support

Get help with Customer Alerts.

For account, setup or delivery issues, collect the relevant business and transaction details before requesting assistance.

Before contacting support

Note the Manager business name.
Note the transaction reference and approximate creation time.
Confirm the customer has a valid Email/mobile number.
Confirm Email Alerts / SMS Alerts are enabled for the customer.
Confirm the relevant notification rule is enabled in the Customer Portal.

Support channel

Use the contact information published by Adekunle Ibitayo & Co. for assistance with the service.

Visit adib.com.ng

Do not send sensitive credentials

Never send your Manager Access Token, Customer Portal password, Cloudflare secret, AWS credential, SMS provider token or other secret in a normal support message. Support may ask you to confirm configuration without revealing the secret itself.

Delivery troubleshooting

Email: check that the customer's normal Manager.io Email address is present, Email Alerts is enabled, and the event's Email channel is enabled.

SMS: check that Customer Alerts Mobile contains a valid mobile number, SMS Alerts is enabled, and the event's SMS channel is enabled. Provider/network delivery windows can affect final delivery time.